Frequently Asked Questions
We have helped answer a few key questions below. If you have questions about our products or our company in general, you may find the answers you’re looking for here.
If not, please complete our online form and a member of our team will come back to you.
Hugsbaby operate a 24hr express delivery service to the UK Mainland for £3.50 including postage and packaging. The Highland and Islands are £5.00 including postage and packaging. Delivery charges are shown in the checkout basket.
We offer free delivery on orders over £40.00 for mainland UK and UK Highlands and Islands. For worldwide shipments, the delivery fee is calculated at checkout based on location as well as the weight and size of the parcel.
Yes. Postage outside the UK can vary from Country to Country and shall be priced individually.
We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been dispatched, we can cancel them and you can place a new one.
We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been despatched, we can cancel them and you can place a new one.
We are unable to back date any offers outside of the times stated in the terms and conditions associated with the price reduction.
Unfortunately we cannot reserve any items that are added to your basket. Once added to your basket, products will need to be paid for immediately.
Not just yet. Take a look at our "no nonsense" returns policy.
Yes! Just select 'add a new address' when you reach the delivery page during checkout .
UK & Ireland customers can choose to pay either by credit or debit card, or by PayPal.
We have developed a very handy size guide for you so you can get the perfect fit for your baby and child.
Hugsbaby suggest washing clothes at 30 degrees as it uses less energy while treating the clothes to a gentler cycle. Modern washing powders and detergents work just as effectively at lower temperatures protecting colours from running while minimising the risk of shrinkage.
We pride ourselves in sourcing ethical products from fair trade manufacturers at affordable prices. Hugsbaby believe in equal opportunity and employ local people on flexible working terms. We are constantly upgrading our range and are now sourcing new GOTS (Global Organic Textile Standard) certified manufacturers who are audited to check that workers are provided with a safe and clean environment and are paid a living wage.
Hugsbaby clothes are made in various locations within Turkey, India, Sri Lanka, China and Portugal. Our Knitwear is hand made in Ireland.