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Frequently Asked Questions
We have helped answer a few key questions below. If you have questions about our products or our company in general, you may find the answers you’re looking for here.
If not, please complete our online form and a member of our team will come back to you.
How much does delivery cost?
Hugsbaby operate a 24hr express delivery service to the UK Mainland for £5.00 including postage and packaging. The Highland and Islands are £10.00 including postage and packaging. Delivery charges are shown in the checkout basket.
Do you ship to countries outside the UK?
Yes. Postage outside the UK can vary from Country to Country and shall be priced individually.
Can I add to an existing order?
We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been despatched, we can cancel them and you can place a new one.
Can I combine multiple orders ?
We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been despatched, we can cancel them and you can place a new one.
The Items I bought recently have been reduced – can you refund me?
We are unable to back date any offers outside of the times stated in the terms and conditions associated with the price reduction.
Are items in my basket reserved?
Unfortunately we cannot reserve any items that are added to your basket. Once added to your basket, products will need to be paid for immediately.
Do you offer free returns as standard?
Not just yet. Take a look at our "no nonsense" returns policy.
Can I send something as a gift to someone else?
Yes! Just select 'add a new address' when you reach the delivery page during checkout .
Which payment methods do you accept?
UK & Ireland customers can choose to pay either by credit or debit card, or by PayPal.
Where can I find sizing information?
We have developed a very handy size guide for you so you can get the perfect fit for your baby and child.
What washing instructions do you recommend?
Hugsbaby suggest washing clothes at 30 degrees as it uses less energy while treating the clothes to a gentler cycle. Modern washing powders and detergents work just as effectively at lower temperatures protecting colours from running while minimising the risk of shrinkage.
What steps do Hugsbaby take to be as ethical as possible?
We pride ourselves in sourcing ethical products from fair trade manufacturers at affordable prices. Hugsbaby believe in equal opportunity and employ local people on flexible working terms. We are constantly upgrading our range and are now sourcing new GOTS (Global Organic Textile Standard) certified manufacturers who are audited to check that workers are provided with a safe and clean environment and are paid a living wage.
Where are Hugsbaby clothes made?
Hugsbaby clothes are made in various locations within Turkey, India, Sri Lanka, China and Portugal. Our Knitwear is hand made in Ireland.